Frequently Asked Questions

We’re an over-the-counter (OTC) trade desk, meaning that we buy and sell most major cryptocurrencies. We offer competitive pricing on cryptocurrency trades of all sizes.

Trading with The Coin Trading Company means you have access to a wide range of cryptocurrency coins and tokens with a minimum of time, expense, and hassle.

We serve counterparties who are new to the world of cryptocurrency, as well as veterans who have been involved in cryptocurrency for years.

Our team has over fifteen years of experience in the world of cryptocurrency, and we truly enjoy helping people from all walks of life.

The Coin Trading Company is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) of the United States Department of the Treasury. We have been in business since September of 2016, and registered with FinCEN since November of 2020.

We are fully compliant with all Bank Secrecy Act (BSA) regulations and we do collect KYC (Know Your Customer) data to prevent money laundering and the financing of terrorism. All counterparty data is stored securely and privately by us and we never share any info or report any info unless specifically required to do so, for example for court orders, subpoenas, suspicion of illegal actions, or positive matches on the Office of Foreign Assets Control (OFAC) watchlists.

Because we are currently working with a few state-level regulators in applying for state level money transmission licenses (MTLs), we are presently unable to trade with residents of the following eight states:

Alabama, Alaska, Louisiana, Nevada, New York, New Mexico and Washington.

This list of states is subject to change, and we expect to be approved to trade in at least some of these states in the future, but do not have a timeframe at present. Feel free to reach out to us for an update if you are a resident of one of the above states.

The Coin Trading Company has access to over 100 cryptocurrencies and can trade coins and tokens traded on most major exchanges. We can also access coins and tokens traded on platforms like Uniswap. If you’re interested in a more obscure coin or token, please reach out to us by phone or text message, and we’ll let you know if we are willing to buy or sell it.

Once you’re approved to trade with The Coin Trading Company, our team will reach out to discuss your trading needs, answer any questions, and provide you with our banking information so that you can trade with us as soon as you’re ready.

We use different accounts depending on the size of the trade, so please contact us when you know what amount you want to trade. Please contact us before each trade, as our bank information and/or process may have changed since your last trade with us.

The majority of our trades are funded by same-day bank wire transfer. The Coin Trading Company will only trade on funds received, so please be aware that your bank may apply wire transfer fees which may affect the amount of funds that we receive.

For Cryptocurrency settlements:

If you’re sending us funds and buying cryptocurrency, we usually send a price offer and lock in the trade within 15-45 minutes of the time that your wire is received, and the cryptocurrency is usually sent to your wallet within 15-45 minutes of the time that the trade is locked in. Wire transfers can take anywhere from 15-20 minutes to several hours to be received in our bank account.

We generally strive to settle every trade as soon as possible. We communicate with you every step of the way, and are always available to answer questions about the settlement time frame for each trade.

For Fiat currency settlements:

When you’re sending us cryptocurrency, and receiving payment, all payments are made via same-day wire transfers. Wire transfer fees may apply, but The Coin Trading Company will cover all outgoing wire transfer fees for domestic wires.

Receipt of the wire transfer by your bank generally occurs the same day, but can sometimes take up to 3 business days. This can be affected by the amount of the wire, the time of day that the trade was settled, the bank we’re sending the wire from, and the bank that we’re sending the wire to. As always. we work to keep you informed every step of the way.

1) Once you’re approved to trade, most of our communication is by text message. Text message is the fastest and most effective method for trade discussion, price offer and acceptance, and all related communication to take place. You may also communicate by email or phone call, but text message is always preferred.

2) Please always reach out to by text or phone call to initiate a trade and before sending a wire transfer. Let us know the trade size and the trading pair (for example: "I'd like to buy $100,000 USD worth of Bitcoin", or “I’d like to sell 500 ETH.”).

3) We’ll let you know where to send your wire (if you’re buying coin) or provide a wallet address (if you’re selling coin).

4) In some cases, we can provide a price offer immediately, depending on the size of the trade, the liquidity of the coin we’re trading, and our current inventory levels. In some cases, we may need to wait until your funds or coin are received before we can send a price offer and lock in the trade. For your first trade with us, we will provide a price offer upon receipt of your wire transfer.

5) You accept or reject the price offer.

Here’s an example of the communication during trading process:

CTC (Coin Trading Company): “Our current price offer is $38,572 per Bitcoin. Please let us know if you accept.”

Counterparty (customer): “Price accepted” or “Price confirmed.” CTC: “The trade is locked.”

Upon acceptance of our price offer, the trade is locked, and both parties are committed to the trade, regardless of subsequent changes in the price of the asset being traded.

We then send a summary of the trade by text message.

6. You provide a wallet address (if buying coin) or bank details for a wire transfer (if selling coin) and we provide updates related to the delivery of your coin or funds.

If a price is not accepted, The Coin Trading Company can refresh again at your convenience. However, it is expected that trades will be settled the same day that funds or coin are received, so we generally expect to settle all trades the same day.

Please establish your virtual currency wallet and have a wallet address ready to go before starting a trade with us. As soon as payment is received, we will send you the asset we are trading.

The Coin Trading Company does not charge fees, rather we buy at a discount below spot (market) and sell at a premium above spot (market) prices. The price you're quoted is what you pay.

The Coin Trading Company provides competitive real-time price offers based on market indexes at major exchanges. Where possible, we provide a weighted price based on the price at multiple major exchanges.

Additionally, we consider our particular market position as well as volatility and liquidity of specific assets. Depending on market conditions, our prices are generally 3%-4% higher or lower than spot prices on the major indexes.

Generally, you will have between 30 seconds and 3 minutes to confirm or deny a trade.

Cryptocurrency prices are extremely volatile and can be revoked prior to your acceptance without notice. If we don’t get a prompt response from you, we may write something like: “That price is off (expired), please let us know when you’re ready for another price offer.”

The Coin Trading Company can provide price offers as often as requested, depending on the level of our trading activity. In times of high volatility and/or high trading activity, we’ll let you know that a prompt response is required due to high market volatility.

We are more than happy to provide indicative (non-binding) price offers at any time, and are also willing to walk you through "sample" trade scenarios to help you become more familiar with our trading

Click on the big yellow button in the center of our homepage in order to begin your application. It will first require you to verify your email address, then you will go back to our website and login to finish the application. You will be required to submit KYC (Know-Your-Counterparty) information (name, address, photo of identification document, etc.). Our approval process can take as long as 1-2 business days, but we strive to complete it much more quickly, often as quickly as 1-2 hours.

Upon successful completion of the application, you can initiate a trade and we can quote you prices for trades.

You may view The Coin Trading Company YouTube channel here:

Here you'll find videos on why an OTC (Over-The-Counter) Trade Desk like us might be right for you; how to register to trade with us; and a step-by-step description of how the trading process works.

These videos may be out of date, but will still provide helpful information on our company and our registration and trading processes.

Please reach out to us by email or phone and our team will be happy to help further.

This information is not an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade. Cryptocurrencies are highly speculative and volatile, and involve significant risk. Exercise caution and do your own due diligence.

Performance is unpredictable and past performance is no guarantee of future performance. Consider your own financial situation and risk tolerance, and obtain your own independent legal, tax and accounting advice before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision.